Find answers to common questions about using Appointix for managing appointments, scheduling services, sending reminders, and streamlining your business workflow.
Appointix is a smart appointment management platform by Focal Suite, designed to simplify scheduling, manage bookings, and streamline customer interactions for various industries including clinics, spas, barbershops, and more.
It’s ideal for service-based businesses like clinics, dental practices, veterinary centres, aesthetic clinics, salons, barbershops, restaurants, and even fashion boutiques and NGOs collecting donations.
Yes! Appointix is designed for both solo practitioners and multi-staff businesses. You can scale as you grow.
Absolutely. Appointix allows your customers to book appointments online 24/7 through your own branded booking page.
Appointix automatically sends confirmation emails and optional WhatsApp/SMS reminders to reduce no-shows.
Yes. Upload your logo, set your brand colours, and personalise your booking page to match your business identity.
Yes, you can assign staff to specific services, control working hours, off days, and even sync individual calendars.
Definitely. You can define unlimited services, set different durations, buffers, and pricing for each.
Yes, Appointix supports payment collection during booking. You can also enable walk-in or manual payment modes.
Yes. Real-time slot availability prevents overlapping appointments. Time buffers between slots are supported too.
Appointix is fully mobile-friendly and accessible from any browser. Native mobile app coming soon!
Yes, the system supports multiple outlets, each with its own staff, services, and schedule.
Yes! Appointix supports bilingual setup: Bahasa Malaysia & English – great for local businesses.
Yes! Customers can receive reminders and confirmations through WhatsApp, and you can enable chat automation.
Yes. Customers can cancel or change their appointment within your configured limits.
Of course. Block-off time for lunch, staff holidays, or special closures easily via the dashboard.
A visual calendar dashboard helps you view all bookings by day, week, staff, and outlet.
Yes. You can download appointment reports, customer lists, and sales summaries.
Appointix is cloud-based with secure encryption and user permission levels to protect sensitive data.
Just register your account at appointix.focalsuite.com — no credit card required to try.
Appointix lets you create multiple service categories so you can group and organise them easily.
Yes. You can manually add walk-in clients or bookings over the phone via your admin panel.
Yes! You can add treatment notes, upload documents, and assign doctors/nurses to appointments.
You can mark no-shows, leave notes, and even set up follow-up reminders for future rebookings.
Yes. View full customer profiles, appointment history, notes, and contact details.
Yes, if a slot is full, you can enable a waitlist to fill last-minute cancellations.
No worries. Appointix gives you a free branded booking page hosted under your business name.
Yes. You can set up limited-time discounts and coupon codes for specific services.
Our support team is available via WhatsApp or email. We also have a Help Centre with guides and video tutorials.
Yes, you can try Appointix for free with no commitment. Optional paid features are available as your business grows.